This year, Montenegro achieved the worst result in the categories Greeting, Product Knowledge and Thanks for visiting. Slovenia complied with all standards in the Product Knowledge category (100,00%), but had the most areas for improvement in the Customer Desire / Needs Determination category (55,00%). Serbia achieved the weakest result in the category of offering additional products (23,60%). The best category, for many years in a row, is the category Product knowledge, and this year it achieved a result of 95,26% you rise from 2,69 percentage points compared to the previous year. On the other hand, also several years in a row, category Offering additional products stands out with the most areas for improvement. This year she achieved a result of only 39,47%, although it recorded an increase compared to the previous year, by 5,12 percentage points. In the period from June 15. by July 15, 2020, Heraklea conducted research for the twelfth time in a row in cooperation with secret buying agencies from the region (Bosnia and Herzegovina, Montenegro, Macedonia, Slovenia and Serbia), despite the emergency situation caused by the coronavirus pandemic. quality of service by measuring the basic elements of quality service, namely: greeting, determining the needs / desires of customers, knowledge of the product, offering an additional product and thanks for the visit, according to the acronym of the English word GUEST (guest) for Greet, Understand, Explain, Suggest, Thank. ACTIVITIES BY REGION In Croatia, the situation is the same as in the region, in the category Product knowledge (94,21%) we achieved the best result, and we had the most areas for improvement in the category Offering additional products (34,90%). Source: Heraklea / Photo: Andrea Piacquadio – Illustration: HrTurizam.hr The largest increase compared to last year was recorded by the category Determining the wishes / needs of the customer, and that for 6,46 percentage points. In this year’s survey, Croatia achieved the same result as in 2019, 75,12% and thus confirmed its third place last year. As last year, Croatia she occupied third place and achieved the same result as in 2019, 75,12%. In this year’s survey, Croatia is with the same result as last year (75,12%) occupied third place. With the best service in the region stood out Bosnia and Herzegovina achieving a result of 86,65% and an increase of even 16,82 percentage points, which is the largest increase comparing results by country. WITH most areas for improvement and this year stood out Montenegro achieving a result of 63,00% and fall from 7,82 percentage points. Comparing this year’s results achieved by Croatia with the results from last year, we can see that the decline was recorded in two categories. Bigger, for 4,20 percentage points in the lowest rated category, Offering additional products and somewhat smaller, for 2,12 percentage points in the category Greeting new member of. Bosnia and Herzegovina has achieved best result, respectively 86,65% and compared to the previous year it recorded the largest increase, for 16,82 percentage points. In elsewhere is again this year Macedonia with a score of 82,47% and falling from 0,67 percentage points compared to the previous measurement. These are the only two countries above this year’s average 75,58%. Mystery shoppers from the five listed countries visited in total 800 points of sale from various industries, namely: car dealerships, banks, gas stations, retail, supermarkets, points of sale of telecommunications companies, tourist and catering facilities, service facilities. As in previous years, the worst ranked category is Offering additional products, which achieved a result of only 39,47%, although it recorded the largest increase compared to the previous year, and for 5,12 percentage points. In the first place in this category, with a result of 60,00%, Macedonia stood out, while Serbia had the most areas for improvement, since it achieved a result of only 23,60%. Category Product knowledge has, as in previous years, achieved the best overall score since 95,26% and recorded an increase of 2,69 percentage points compared to the previous year. With the best result in this category, Slovenia stood out (100,00%), while Montenegro with the result of 82,00% recorded the most areas for improvement and achieved the largest decline in this category, by 2,00 percentage points. Category Thanks on a visit also recorded an increase over the previous year. She achieved an overall score of 77,97% and increase from 0,80 percentage points. Bosnia and Herzegovina recorded the largest increase in this category (24,47 percentage points) and achieved the best result, with 90,67% ahead of Slovenia, which was in first place in this category for six years in a row and which is in this category. achieved only a slightly weaker result, 90,00%. Montenegro is at the bottom of the list again this year with a result of 64,00%. Looking at the results by activities, we can conclude that this year they stood out the most car showrooms with a score of 97,22% and record an increase in service quality for 8,12 percentage points compared to last year. Regardless of the extraordinary circumstances in which we all find ourselves, the quality of service is still extremely important, says Željka Bakmaz, director of Heraklea doo and adds: “Quality service represents added value for the customer and significantly affects the overall satisfaction of the purchase, and a satisfied customer is also a loyal customer. Given the fact that research shows that 75% of customers return precisely because of sales staff and their relationship with customers, it is extremely important to continuously dedicate to improving the quality of service, which in fact includes the basic elements we all expect when we come to a point of sale. what we measure in this research” Like last year, we achieved the best result in the category Product knowledge (94,21%), and we had the most areas for improvement in the category Offering additional products (34,90%). Category Greetings is with a score of 86,96% was in second place, in third place category Thanks (85,23%), and category Determining the wishes / needs of customers with a score of 66,00% placed in the penultimate, fourth place. Supermarkets have, for many years in a row, stood out as the activity with the most areas for improvement, and this year they achieved a result of 58,04% and the largest decrease in the quality of service compared to the previous year of all activities, for 3,25 percentage points. The largest increase compared to the previous year was recorded in banks, za 10,28 percentage points, ie the result of visits to banks increased from 68,25% last year to 78,53%. In the category Determining customer needs / desires a score of 67,67% and it is the only category that recorded a decline compared to the previous year, and for 4,71 percentage points. For the second year in a row, Macedonia stood out with the best result in this category, achieving a result of 87,00%, while Slovenia stood out with the highest area for improvement, achieving a result of 55,00% and recording the largest decline in this category. , by 21,00 percentage points. First-ranked Bosnia and Herzegovina achieved the leading position in the categories of Greetings and Thanksgiving, and second-ranked Macedonia in the categories of Determining the wishes / needs of customers and Offering additional products. Na fourth je place with a score of 74,52% Slovenia, which for the second year in a row recorded the largest decline compared to the previous measurement, and this year achieved a weaker result for 8,92 percentage points in relation to last year’s (83,44%). Serbia is this year with a score of 69,26% na fifth place having achieved a decline of 1,24 percentage points. Although with an improvement over 2019 from even 7,82 percentage points, Montenegro this year with a score of 63,00% highlighted with the most areas for improvement. Category Greeting new member of is in second place, with a score of 87,54% and with an increase of 4,50 percentage points compared to last year. In the category of greetings, Bosnia and Herzegovina is in first place with a result of 95,00%, while Montenegro stood out with the highest area for improvement with a result of 72,00%, although it achieved the largest increase in this category, by 20,48 percentage points.
Versailles, In. — Main Street Versailles has released a full schedule of events for the Saturday, July 28 bicentennial celebration on the town square.Broomtail Carriage rides will be available from noon to 5:00 p.m. Abby Geerts, the “Amazing Face” painter will be there from 4:00-8:00 p.m. Also, the Southeast Indiana Woodturners will be present along with an old-fashioned blacksmith.A complete list of activities is online here.
Loading… Promoted Content8 Superfoods For Growing Hair Back And Stimulating Its GrowthYou’ve Only Seen Such Colorful Hairdos In A Handful Of AnimeThe Best Cars Of All Time5 Of The World’s Most Unique Theme ParksCan Playing Too Many Video Games Hurt Your Body?6 Ridiculous Health Myths That Are Actually True13 kids at weddings who just don’t give a hootTop 10 Most Romantic Nations In The World40 Child Stars Who Look Incredibly Gorgeous As AdultsBest & Worst Celebrity Endorsed Games Ever Made2020 Tattoo Trends: Here’s What You’ll See This YearA Soviet Shot Put Thrower’s Record Hasn’t Been Beaten To This Day Other first-team stars, including Marc-Andre ter Stegen and Jordi Alba, were spotted turning up for the pre-season test. Arturo Vidal also showed up despite rumours he is set to leave the Camp Nou on a free transfer. Koeman was also seen arriving at the Barcelona training centre as he prepares to enter his first season in charge of the side he won the European Cup with in 1992. LaLiga issued a statement adding another layer of intrigue to what is fast becoming one of the most complex transfer stories of the last decade. A statement read on Sunday: ‘The contract is currently in force and has a “termination clause” applicable to the event that Lionel Andrés Messi decides to urge the early unilateral termination of the contract, carried out in accordance with article 16 of Royal Decree 1006/1985, of June 26, by which regulates the special employment relationship of professional athletes. Read AlsoLa Liga drop transfer blow on Messi, demand Man City pay £630m release clause ‘In compliance with the applicable regulations, and following the corresponding procedure in these cases, LaLiga will not carry out the prior visa process for the player to be removed from the federation if they have not previously paid the amount (£630million) of said clause.’ There are strong indications that Lionel Messi’s exit from the Nou camp has reached a point of no return. The 6-time Ballon d’Or winner determined to drive home his point has refused to take a coronavirus test at Barcelona’s training ground which would make him available for pre-season training from next week. The 33-year-old iconic forward shocked the world of football last week by putting in a transfer request at the LaLiga giants after a 16-year career which has see him score over 600 goals and win 33 trophies. Barcelona’s stars reported for pre-season coronavirus tests at the training ground on Sunday but Messi who has been tipped to land at the Etihad was nowhere to be found Luis Suarez, on the other hand, did turn up for the coronavirus tests despite reportedly being told by Ronald Koeman he is no longer required at Barcelona.Advertisement FacebookTwitterWhatsAppEmail分享 read more
RelatedPosts Vidal lands in Milan to complete move from Barca to Inter Barca president Bartomeu says he won’t go to war anymore with Messi Messi wins court case against cycling company over logo Napoli produced a defensive masterclass against Barcelona at Stadio San Paolo in the Champions League to secure a 1-1 draw in thier last-16 first-leg tie. The hosts took a one-goal lead to the interval after a moment of inspiration from Dries Mertens, who whipped an effort into the top corner after a smart break from Gennaro Gattuso’s men. However, Barcelona levelled the match early in the second half when Antoine Griezmann slotted home after a precise team move involving Sergio Busquets and Nelson Semedo. Barca’s hope of prising a winner against a resolute Napoli defence were dealt a blow when they lost Arturo Vidal to a sending off in the closing minutes after a coming together with Mario Rui.Tags: Antoine GriezmannFC BarcelonaNelson SemedoSergio BusquetsStadio San Paolo read more
Tottenham head coach Tim Sherwood is well aware of Liverpool’s attacking threat so will be looking to expose a defensive frailty he believes could end the title hopefuls’ seven-match winning streak on Sunday. The Reds’ goalscoring statistics this season are remarkable, with Luis Suarez and Daniel Sturridge having netted 51 goals between them. Liverpool have not failed to net in any of their last 24 matches in all competitions and host Tottenham on Sunday looking to maintain their charge at a first league title since 1990. Press Association “Everton went there and tried to play against them and they capitulated and got heavily beaten.” Tottenham fans know all too well what can happen if Liverpool are given the opportunity to build up a head of steam. The Reds secured a comfortable 5-0 win at White Hart Lane in December – a match which led to Andre Villas-Boas’ sacking and the appointment of Sherwood. “We want to try and put that in the past,” the Spurs boss said. “That is gone now and we need to move on. “They’ve always got a point to prove because they play for Tottenham and you can’t have a rest day.” Emmanuel Adebayor watched December’s 5-0 drubbing from the stands, having been marginalised by Villas-Boas. The 30-year-old was immediately brought back into the fold by Sherwood and has repaid the faith shown in him by becoming Tottenham’s top scorer. Adebayor has missed the last two matches with a heel injury but could return to lead the line at Anfield. “We’re hoping Ade can make it but he has a nasty cut at the back of his heel,” Sherwood said. “The question is whether or not we leave him out for another week, let it heal a little better or put him back in and [the threat that] it might open up again.” Sherwood knows it will be a big ask to keep them at bay but believes they can upset the apple cart at Anfield thanks to the hosts’ shaky defence, which has conceded 16 more goals than leaders Chelsea. “We’re aware of their attack but they do concede goals, that is one positive we can look at,” the Spurs boss said. “I am not sure how many clean sheets they’ve kept, but they can leak goals because they throw everything forwards. “They can be caught on the counter-attack and we will be very respectful of the threats they have coming forwards, but we need to try and impose ourselves on them at some stage of the game.” Despite that intention to make an impact, Sherwood is well aware that a gung-ho mentality at Anfield will only play into the hosts’ hands. “Without a doubt we can’t do that,” he said. “At the moment we don’t play with an identity that I want. “There has been no time to work on that, so it’s just about going out and getting as many points as we can during this period since Christmas and this is about the same. “We’ll have try to nullify their potent strike force and see what we can do on the counter. read more
Gulbadin naib is confident of Afghanistan’s chances in World Cup. Afghanistan will start World Cup campaign against Australia. Afghanistan and West Indies qualified for the World cup last year. highlights New Delhi: In the World Cup Qualifier held last year in Zimbabwe, Afghanistan was one of the two teams to qualify of the premier 50-over tournament – ICC Cricket World Cup. The men-in-blue have worked regressively with the full fortitude to turn the fortune in their favour. With tournament just 29 days away, the team’s new captain, Gulbadin Naib is confident that results will flow for their side.To prepare for the World Cup, Afghanistan squad spent several weeks in South Africa to get well equipped with skiddy pace and bounce which will be similar to what they will experience in South Africa.Speaking to AFP at the British embassy in Kabul, ahead of the team’s departure for the World Cup, Naib said, “When I look at my team, we prepared very well the last couple of months.” “The guys have a big morale, everyone is very excited to be participating in the World Cup,” he added. Naib earlier this month was named as captain, replacing Asghar Afghan who has still been included in the squad. The move sparked some controversy coming so close to the World Cup, but the 28-year-old Naib dismissed the row as overblown, saying it was “no big deal” and that the team had several other players with captaincy experience.RELATED British deputy ambassador Giles Lever said the World Cup provided Afghanistan with an opportunity to show an expected global audience of up to 1.5 billion a side of the war-torn country that is often overlooked. “Not war, not political divisions but Afghans working together on the world stage to achieve your common dream, which is victory in the World Cup,” Lever said. Since beating the odds to compete at the 2010 World Twenty20 in England, Afghanistan have qualified for all major international tournaments and recorded their first Test victory against Ireland last month. Afghanistan open their World Cup campaign against Australia in Bristol on June 1 and are regarded as dark horses, having beaten former champions Sri Lanka in the Asia Cup last year as well as forcing a tie with giants India. Many Afghan cricketers learned the game in refugee camps in Pakistan, their families having fled the Soviet invasion in the 1980s. Asked if he thought his team could go all the way, Naib said: “I hope so. It’s cricket … anything can happen.” For all the Latest Sports News News, ICC World Cup News, Download News Nation Android and iOS Mobile Apps. read more
The tournament will hole out today, but the man to beat in the race for the prize money of USD 8,000 is Mapwanya. The Zimbabwean has maintained a steady lead over the field since the tournament teed off on Thursday. He carded a round of 71 on Friday that showed his ability to profit as well as make a harsh of things. He blew hot and cold with a round garnished with five birdies and four bogeys.Share this:FacebookRedditTwitterPrintPinterestEmailWhatsAppSkypeLinkedInTumblrPocketTelegram Olawale AjimotokanVincent Torgah kept the pressure on Visitor Mapwanya by reducing the latter’s five-shot lead at B& E Tournament on the West Africa Golf Tour to just three shots. The Ghanaian, who won the last leg of the tour-the Memore at Obinze, Owerri, grossed 73 over IBB International Golf and Country Club, Abuja, last night. Cameroonian Pristhy Nji, who also matched 72, lurked by four shots outside the lead.Nigerian Gift Willy, nailed an even par 72, incidentally the day’s best round as the field struggled to break par in conditions that made scoring challenging for the players. read more
4000 for @JG3_____ pic.twitter.com/Y3uzBeg9M1AdvertisementThis is placeholder text— Billy Heyen (@Wheyen3) January 28, 2019 Comments On Sunday, Oct. 14, Girard III verbally committed to SU by declaring he’d be “staying home.” Since then, he won his second state football title in the Carrier Dome, witnessed Tyus Battle’s game-winner against Georgetown and continued his record-breaking scoring pace.Girard III already surpassed Lance Stephenson’s New York State scoring record during a junior season in which he averaged 50 points per game. He’s scored the ball with ease from his first varsity game as an eighth-grader, when he dropped 31 points and hit a game-winning shot.With a high, quick and fluid release, Girard III’s shooting progression began at his Glen Falls’ home with a short hoop and small ball, so he didn’t have to sacrifice form to reach the basket. As he grew taller and stronger, he gravitated to the 10-foot rim, which he now reaches from 20 to 25 feet away. Next season, Girard III, 18, will try to replicate that range and bolster SU’s shooting presence, while adding a dribble-drive ability to the Orange backcourt.“With Joe coming in and Buddy (Boeheim) being here, we have two of the better shooters out there,” McNamara, who recruited Girard III, said Sunday night. “Possibly the best shooter in each of the last two classes. His shooting ability translates, but he has some ability off the ball to make plays for himself and others. He can create his own shot. All of the pieces are there.”Billy Heyen | Senior Staff WriterOn one of Girard III’s first trips down the floor Sunday, one thought crossed his mind: Get to the basket. He’d been waiting the chance to score 4,000 points in front of the community that rallied around him. He felt nothing could stop him, and he inched closer with an and-one from the right block.Early in the game, Girard III couldn’t find much rhythm, though. His mother texted his father: “This is why I hate the hype.” After he missed his third free-throw, his father, Joe, said: “He’s missed a lot. Let’s hope he gets 10 points, so we can get this over with.”“The guy’s only scored 3,990 points,” McNamara said from his courtside seat.Nineteen at the half was a slow night for a player averaging nearly 50 a game, and his father grew antsy. “Attack!” he yelled. “Take care of the ball! Let’s go, Joe! Let’s go, Joe! Move!”“I’m not comfortable,” he said to McNamara. “Joe’s not Joe. Maybe he’ll calm down now.”“He’ll make it happen,” McNamara assured him.Girard III scores in bunches, and soon came another quick burst: Two free throws, a fastbreak bucket, and then his most difficult basket of the night to get within three of 4,000. Dribbling toward the left wing, right in front of where his father and McNamara were sitting, Girard III stepped back and faded away before nailing a 3-pointer in his defender’s face. The separation created by the stepback was next level.A backdoor cut, a finish through contact, and the free throw gave everyone what they’d come to see. The game stopped while Girard hugged his teammates and family, posed with a jersey that read “Mr. 4000” and watched a tribute video on the scoreboard.In the final moments of the game Sunday, Girard III’s father yawned. With the milestone accomplished and the win locked, he thought about work Monday morning.“Hey, at least you don’t have a two-and-a-half-hour drive right now,” McNamara told him. “You’ll be doing a lot of those pretty soon.” Facebook Twitter Google+ Published on January 27, 2019 at 10:34 pm Contact Matthew: email@example.com | @MatthewGut21 GLENS FALLS— Joe Girard III had made only one of his first four free throws, but when he stepped to the line Sunday night for number five, there was no doubt. Swish. That gave him 4,000 in his high school basketball career for Glens Falls.Everybody in the building was relieved: Syracuse assistant coach Gerry McNamara patted Girard III’s father on the thigh. Dozens of fans left the venue. Just as he’d become New York’s all-time leading scorer on a free throw, he did the same for a new monumental mark.“It seems like it happens on a free throw all the time,” Girard III said. “It happened in the Civic Center a bunch of times, too. It’s fun how the world works and how God works it out.”Needing 29 points, Syracuse class of 2019 commit Girard III started slow but hit the mark in the third quarter. He heated up down the stretch to finish with 52 points in a Glens Falls 78-74 win over Amsterdam. He’s the 14th player nationally to score 4,000 points in his career, per the National Federation of State High School Associations, and he now sits at 4,023 career points. read more
Interestingly, while the Nigerian men failed in their bid to make the top eight in order to get a share of the dollar prize money at stake, Civil Defence Corp athlete Deborah Pam ran 38.15 to finish 7th overall to qualify for $2,000 prize as well as the N250,000 on offer for the Nigerian category.Nasarawa State athlete, Elizabeth Nuhu also made it to have a share of the dollars on offer. Nuhu ran 38.41 to place 8th and qualify for $1,500 and N100,000. Rose Akushio (38.55) of Plateau came in as third female Nigerian but only qualified for the local category prize money as she came 9th.Overall winner of the male event, Gabrieselasie was excited as the top runner here in Okpekpe. He was particularly happy that he was able to surpass the second position he attained at the 2015 edition.â€œI am very happy winning the 2017 Okpekpe 10 kilometer race. I was here in 2015 and finished second,â€ gushed the top runner from Ethiopia. He however said that he would have loved to erase the course record but the weather was very unfriendly for such.There were other categories such ras unning for cancer, running for orphanages, running for women empowerment and running against cultism.Immediate past Governor of Edo State, Adams Oshiomhole commended Governor Godwin Obaseki for sustaining the Okpekpe race.â€œI know several programmes that have been abandoned by governors who took over from previous administrations. This Okpekpe race is one project aimed at empowering those in the grassrootsâ€ stressed Oshiomhole who ran alongside Obaseki at this edition.Share this:FacebookRedditTwitterPrintPinterestEmailWhatsAppSkypeLinkedInTumblrPocketTelegram Duro Ikhazuagbe in Okpekpe andÂ Adibe Emenyonu in Benin CityThis yearâ€™s edition of the 2017 Okpekpe 10 kilometres road race has been won by Ethiopians in the male category, while in the female category two Ethiopians and a Kenyan emerged winner. The Ethiopian trio of Luel Gebrasilasis (29mins 28 secs), Jima Bekele (29.34),Â and Dawit Fikadu (32.22) made a clean sweep in the male category yesterday even as Gebru Azemra ran 33. 59 to win the womenâ€™s event.The 5th edition which was better packaged by Pamodzi Sports Marketing, the franchise owners of the IAAF bronze label race, lived up to billing with Veronica Maina (34.19) and Alice Timbili (34.39) winning the second and third positions to complete an East African clean sweep. The top three finishers got $15,000, $10,000 and $7,000 in both the male and female categories. read more
Mr Charles Osei Assibey, President of the Ghana Armwrestling Federation (GAF), has said Ghana is ready to host this year’s Go On Africa Armwrestling Championship in Accra.Ghana will host the rest of the continent from July 26 to 29 at the DG Hathiramani Hall at the Accra Stadium, and according to Osei Asibey, Ghana’s representatives-Golden Arms are ready for the task ahead.He told twellium.com that support from sports-loving companies like Twellium Industries Limited, producers of Go On Energy Drink, Kofikrom Pharmacy, Errata Hotel, TT Brothers (Uncle T Malt), among others are helping his outfit realize its dream of hosting a successful tournament.The Ghana Armwrestling boss noted that “We are almost there in terms of preparations due to some financial constraints. We are calling on other companies to rally behind us to make the tournament an epoch-making one.“In terms of training, I can confidently say we are there, we are pushing harder by the day just to ensure we hold the flag of Ghana very high. We are ready to prove a point.”Over a hundred participants from close to 20 countries across the continent are expected in the country for the championship. Go On Energy Drink is one of the key sponsors of the competition. read more